Privacy policy

This privacy policy sets out how https://ch.unitedorthopedic.com uses and protects any information that you give https://ch.unitedorthopedic.com when you use this website. https://ch.unitedorthopedic.com is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. https://ch.unitedorthopedic.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information we think may be of interest to you using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, telephone, fax or post. We may use the information to personalise the website according to your interests.
Security

We are committed to ensuring the security of your information. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or informs you when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by collecting and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse web page traffic data and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is deleted from the system. Overall, cookies help us to provide you with a better website, by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we have no control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time by writing or emailing us.
We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required to do so by law. We may use your personal information to send you promotional information about third parties that we think may be of interest to you if you tell us that you wish this to happen.
You may request details of the personal information we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information we hold about you, please contact us.
If you believe that the information we hold about you is incorrect or incomplete, please write or email us as soon as possible. We will promptly correct any information found to be incorrect.

Use of Matomo

We use Matomo to analyse our website traffic. Matomo is an open-source web analytics platform that respects your privacy. The data collected by Matomo is hosted on our own servers and is not shared with any third parties. Data collected by Matomo includes:

Your IP address (anonymised before being recorded)
Your browser type and version
The operating system you are using
The date and time of your visit
The pages you visit on our website
The time you spend on each page of our website
The links you click on

You can choose not to be tracked by Matomo by disabling cookies in your browser settings.

Use of Google Fonts

We use Google Fonts to display fonts on our website. Google Fonts is a service of Google Inc (“Google”). Using Google Fonts requires no authentication and no cookies are sent to the Google Fonts API. If you have a Google Account, none of your Google information will be transmitted to Google when you use Google Fonts. Google records the use of CSS and the fonts used and stores this data securely. You can find out more about this data on the Google Privacy & Terms page.

Use of Google reCAPTCHA

We use Google reCAPTCHA to verify that entries made on our website are made by a human and not by an automated programme. Google reCAPTCHA is a service of Google Inc (“Google”). Use of Google reCAPTCHA is subject to Google’s privacy policy and terms of use.

Use of Google Maps

We use Google Maps to display interactive maps on our website. Google Maps is a service of Google Inc (“Google”). Use of Google Maps is subject to Google’s privacy policy and terms of use.

Data controller

The person responsible for processing the personal data collected via this website is [Name of your company], [Address of your company]. If you have any questions or concerns about data protection, please contact us at [Company email address].

Legal basis for processing

We process your personal data on the basis of your consent in accordance with Article 6(1)(a) of the General Data Protection Regulation (GDPR). You have the right to withdraw your consent at any time. The withdrawal of your consent does not affect the lawfulness of the processing carried out prior to the withdrawal of your consent.

Retention period

We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, unless the law requires a longer retention period.

Your rights

You have the right to request access to your personal data, rectification or erasure, restriction of processing, objection to processing and data portability. You also have the right to lodge a complaint with a supervisory authority.

Changes to this privacy policy

We reserve the right to change this privacy policy from time to time. Changes will be posted on this page. If the changes are material, we will notify you by email or by a notice on our website before the changes take effect. We recommend that you check this page regularly for any updates to our privacy policy.

Contact

If you have any questions or concerns about this privacy policy or the processing of your personal data, please contact us at ch.service@unitedorthopedic.com.